• 120% Price Guarantee
    We price check over 800 of our best selling products against our main competitors to ensure that we are competitively priced. Your continued custom is very important to us so we refuse to be beaten on price. If you find a tracked product cheaper anywhere else, we will give you back 100% of the difference via a refund, PLUS an additional 20% of the difference back as a gift voucher off your next order.
  • Credit at 0%
    We offer flexible credit limits up to £25,000 when you open a Trade Account. You get 30 days free credit, monthly statements and VAT approved itemised invoices. Our generous credit policy allows you to better manage your cashflow.
  • Quarterly Rebates
    We offer quarterly cash rebates on all orders. The more you buy the bigger your cash bonus. We want you to enjoy your experience with LUX365 and reward customer loyalty so not only do you get better prices with our price guarantee, but you also get cash rebates.
  • Help & Advice
    LUX365 specialise in all aspects of lighting for the professional, from lamps & luminaires to controls & sensors. We have a trained and experienced team who can help and advice on products. Get help and advice from a trusted, global leader in the lighting industry today on live chat, email or telephone.
  • Warranty & Hassle-Free Returns
    All our products offer complete peace of mind with comprehensive product warranties and a 30 day, hassle-free returns policy. With LUX365, your purchase is risk-free.
  • Fast Delivery Guaranteed
    We use DPD as our chosen delivery service. DPD has won more customer awards than any other delivery company in the UK. Our customers have found them to be reliable and professional. DPD use the industry-leading Predict service, where you are given a one hour delivery window. You are notified by SMS or email so you know when your delivery is due. You can watch your delivery drivers location in real time.

Frequently Asked Questions

How can I contact you?

You can call Customer Services on 0330 365 0365.

Our postal address is LUX365, Units 17 & 18 Wingates Industrial Estate, Barrs Fold Road, Bolton, Lancashire BL5 3XP

Do I need a trade account to purchase from you?

You can call Customer Services on 0330 365 0365.

Yes. We are a trade only website. We offer exclusive deals and offers to lighting professionals as well as professional customer services. We can help you source the best products for your projects and help with installation advice.

What are your delivery options?

We use a professional third party courier service. We offer next day delivery including next day delivery before 10:30, 12:30 as well as next day delivery. Standard delivery is also available.

We provide parcel recipients with a one hour delivery window, notified by text message and email. You can monitor real time progress on mobile app all the way down to 15 min time slot. This ensures that you don’t miss your delivery and you can plan your work schedule accordingly. You will also know name of driver and your delivery queue number so you can anticipate delivery times better.

How much do I need to pay for delivery?

Orders above £50: Next Day Delivery FREE

Orders under £50: Next Day Delivery £5

Next Day Delivery (before 10:30am): from £15.80

Next Day Delivery (before 12:00pm): from £10

Saturday Next Day: from £7

Saturday Next Day (before 12:00pm): from £12

What is your returns policy on unwanted items?

We hope that you won’t need to return an item but if you do, then we aim to make this as easy and simple as possible for you. Under our 14 Day Money Back Guarantee you can cancel your order and return MOST unwanted goods for FREE. Very large orders may carry a return charge. Any returned Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form

What is your returns policy on faulty items?

If you have purchased faulty goods then you can return the goods within the first 14 days. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form.

If you purchased the goods over 30 days ago, please call our customer service team to discuss your options.

Why should I join LUX365?

Becoming a LUX365 customer has many benefits including exclusive offers and deals, expert advice on product selection and installation, purchase reward points and up to 30 days FREE credit.

We aim to bridge the gap between the knowledge and advise offered by lighting wholesalers and the affordability and convenience of an online retailer. With LUX365, you get the best of both worlds, help and advice as well as fantastic prices and delivery.