• 120% Price Guarantee
    We price check over 800 of our best selling products against our main competitors to ensure that we are competitively priced. Your continued custom is very important to us so we refuse to be beaten on price. If you find a tracked product cheaper anywhere else, we will give you back 100% of the difference via a refund, PLUS an additional 20% of the difference back as a gift voucher off your next order.
  • Credit at 0%
    We offer flexible credit limits up to £25,000 when you open a Trade Account. You get 30 days free credit, monthly statements and VAT approved itemised invoices. Our generous credit policy allows you to better manage your cashflow.
  • Quarterly Rebates
    We offer quarterly cash rebates on all orders. The more you buy the bigger your cash bonus. We want you to enjoy your experience with LUX365 and reward customer loyalty so not only do you get better prices with our price guarantee, but you also get cash rebates.
  • Help & Advice
    LUX365 specialise in all aspects of lighting for the professional, from lamps & luminaires to controls & sensors. We have a trained and experienced team who can help and advice on products. Get help and advice from a trusted, global leader in the lighting industry today on live chat, email or telephone.
  • Warranty & Hassle-Free Returns
    All our products offer complete peace of mind with comprehensive product warranties and a 30 day, hassle-free returns policy. With LUX365, your purchase is risk-free.
  • Fast Delivery Guaranteed
    We use DPD as our chosen delivery service. DPD has won more customer awards than any other delivery company in the UK. Our customers have found them to be reliable and professional. DPD use the industry-leading Predict service, where you are given a one hour delivery window. You are notified by SMS or email so you know when your delivery is due. You can watch your delivery drivers location in real time.

Returns

Returning Unwanted Items

We hope that you won’t need to return an item but if you do, then we aim to make this as easy and simple as possible for you. If you have any questions please let our customer service team know on 0330 365 0365.

Returning Unwanted Items

Under our 14 Day Money Back Guarantee* you can cancel your order and return most unwanted goods hassle free. Your returned order may carry a return charge. Any returned items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.

Faulty Items

If you have purchased faulty goods then you must notify us of the defect within 30 days of the goods being delivered to you. The best way to do this is by contacting our customer service team on 0330 365 0365.

If you purchased the goods over 30 days ago, please call our customer service team to discuss your options.

Should you have any further questions or issues that need resolving please contact our customer support team on 0330 365 0365 who will be happy to help

Download our Product Complaint Form

Click here to download

*Please refer to our full terms and conditions