Returns
Returning Unwanted Items
We hope that you won’t need to return an item but if you do, then we aim to make this as easy and simple as possible for you. If you have any questions please let our customer service team know on 0330 365 0365.
Returning Unwanted Items
Under our 14 Day Money Back Guarantee* you can cancel your order and return most unwanted goods hassle free. Your returned order may carry a return charge. Any returned items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.
Faulty Items
If you have purchased faulty goods then you must notify us of the defect within 30 days of the goods being delivered to you. The best way to do this is by contacting our customer service team on 0330 365 0365.
If you purchased the goods over 30 days ago, please call our customer service team to discuss your options.
Should you have any further questions or issues that need resolving please contact our customer support team on 0330 365 0365 who will be happy to help
Download our Product Complaint Form
*Please refer to our full terms and conditions